Claims Fact Sheet

  

This table provides insights into some of the information we will need in order to assist with your claim.

If you need to inform us of a claim, please contact us directly.

 

Claim Type

What we'll need to know

Accidental Damage

Date of loss (when did you discover this?)

What has been damaged?

How old is the item?

How did the damage occur?

 

 

Accidental Loss

Date of loss (when did you discover this?)

What was lost?

When were the police notified? Crime reference number given?

Where was it/they last seen?

Any valuations or receipts?

What steps have you taken to find the item/s?

Escape of Water

Date of loss (when did you discover this?)

Which property did this occur at? (if more than one location)

What was damaged?

How did it occur?

Has any work been carried out recently?

Has the leak been located and stopped?

Theft

Date of loss (when did you discover this?)

Where did the theft occur? (this could be at home or away from the home)

How were the premises entered/exited? Is the property secure?

Is there evidence of forcible or violent entry/exit?

What was stolen? Do you have valuations or receipts for the items? Photos taken of damage?

Have police been notified, if so when? Do you have a crime reference number?

Theft of vehicle or of items from vehicle

Date of loss (when did you discover this?)

How was entry gained to the vehicle?

Where in the vehicle were the stolen items? i.e boot, seat, footwell

What was stolen. Do you have valuations or receipts for the items?

Have police been notified, if so when? Do you have a crime reference number?

 

Storm Damage

Date of loss (when did you discover this?)

Which property did this occur at? (if more than one location)

What was damaged?

We may require a report to confirm cause and reinstatement costs

We advise you to make temporary repairs if necessary, to prevent further damage

Has any work been carried out recently?

Subsidence

Date of loss (when did you discover this?)

To which part of the property has the damage occurred?

Has a report been provided explaining the cause?