Why Choose Lumley over a Direct Insurer

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As an established professional broker we are often asked “Why should I use Lumley Insurance over going direct to the insurer?”. Read on to discover a few of the reasons you might want to consider us over going online.

Level of Service

Personal service is key to providing comprehensive and competitive cover that is right for you and your unique insurance needs. Our team of expert account handlers take the time to get to know you, and what you're looking for from your insurance, to help find the best cover for you specifically. We don’t operate on a scripted ‘one-size-fits-all’ approach. No two people or their possessions are the same – why should their insurance be? 

We are always be happy to meet with you, at your home or in the office, and can use our knowledge and experience to make sure everything is protected exactly as you would wish it to be.


A direct insurer can only offer you a single product and, let’s be honest, is hoping to pick up your policy for their own benefit. A broker will act in your best interests and make a recommendation based on a number of factors and products from multiple providers – as our Managing Director says “We don’t sell insurance, we buy it on behalf of our clients”.


Your own dedicated Client Account Handler means you don’t have to press 1 for this and 2 for that, their direct phone line means you go straight through to a friendly voice who knows you as a person, not a number.

You will experience great customer service throughout your journey with us, and we are proud that our clients agree. You can read our reviews here.

Level of Cover

We have established relationships with our panel of providers; who have been hand-picked by our Directors for their wide levels of cover and flexible approach. We will check all appropriate markets and make sure no stone is left unturned to get the most suitable cover for you.

Claims Handling

We take the sting out of a daunting claim by working on your behalf to get a speedy and fair settlement, whilst always ensuring a great level of care and discretion.

So the next time you’re reviewing your policy, stop and think – you wouldn’t walk into a car saleroom and let them choose the car for you; you wouldn’t buy your new watch from a shop which only stocks one model – why treat your insurance any differently?

Contact Lumley Insurance today on 01285 885885, or leave us a message using the form below, and let us do the legwork for you.