Insurer Claims Lines

   Should you need to make a claim under your policy, please contact Lumley Insurance in the first instance. In the event of an emergency or you need to register a claim out of hours, please use the information below to contact your insurance provider directly.

Underwriter

Claims Line

Website Claims Page

Ageas Commercial

Please refer to your policy schedule or wording

https://www.ageas.co.uk/make-a-claim/

AIUA

Out of hours: 0330 123 0288

Please refer to your policy schedule or wording

N/A

Allianz Insurance Plc

Please refer to your policy wording

https://www.allianz.co.uk/claims.html#property/

Andrew Copeland

+44 (0) 144 322 9513 

Emergency Helpline: 0172 476 1378

https://www.andrewcopeland.co.uk/make-a-claim/

Ansvar

0345 606 0431

Please refer to your policy wording

https://www.ansvar.co.uk/policyholders/

Anthony Wakefield

01306 740555

https://www.anthonywakefield.com/customer-care-and-help.php

Artsure

Please refer to your policy schedule

For claims under Sections 1-5 of your policy:
0333 234 1721
For claims under Sections 6 of your policy:
0117 917 1698
For claims under Sections 7 of your policy:
0330 303 1548

https://www.artsure.co.uk/artsure-claims.htm

Axa Art

Please refer to your policy schedule

Home Insurance 0808 123 0818
Home Emergency 0117 927 1938
Legal Protection 0117 927 1937

N/A

Axa Insurance

Please refer to your policy schedule

https://www.axa.co.uk/contact-us/

Azur Underwriting

Private Client - 020 3319 8999

Smart Home - 020 3319 7909

https://www.azuruw.com/claims/

Beazley

Please refer to your policy schedule

https://www.beazley.com/claims_global

BIB Underwriting

0330 159 8335

N/A

BMS Group

Please refer to your policy schedule

N/A

Carroll Holman

03301 026 796

Please refer to your policy wording

N/A

CBC UK Limited

020 7265 5624

http://cbcinsurance.co.uk/what/#claims

CFC Underwriting

General: +44 (0) 845 013 1575

Cyber: 0800 975 3034

https://www.cfcunderwriting.com/claims/

Chubb Insurance

0800 018 0678

+44 (0) 207 031 3905 outside the UK

https://www.chubb.com/uk-en/claims/private-customer-claims.aspx

Citybond Suretravel

Please refer to your policy schedule

https://www.citybond.co.uk/Page/Claims

Confidas

020 8603 7187

Emergency Helpline: 0800 206 1952

Please refer to your policy schedule

https://confidas.co.uk/superior-claims-handling-service/

County Insurance

01865 844 995

https://www.county-insurance.co.uk/contact/

Covea Insurance

Home Emergency: 0330 134 8162

Please refer to your policy wording

https://www.coveainsurance.co.uk/make-a-claim/

Eaton Gate

Please refer to your policy schedule

https://www.egmgu.co.uk/qel-claims-complaints.htm

Ecclesiastical

0345 603 8381

Home Emergency: 0345 268 8469

https://www.ecclesiastical.com/claims/

Hagerty Insurance

Please refer to your policy wording

https://www.hagerty.co.uk/insurance/claims/

Hiscox Insurance

01206 773 777

Home Emergency: 0800 1700 935

Please refer to your policy schedule

https://www.hiscox.co.uk/home-insurance/make-a-claim

Home & Legacy

0344 893 8360

Home Emergency: 0208 603 9849

Please refer to your policy wording

https://www.homeandlegacy.co.uk/home/claims.html

Horizon (UW) Limited

0345 894 2911

Home Emergency: 0344 571 5185 (Longitude) 0344 571 5186 (Latitude)

Please refer to your policy wording

https://www.horizonuw.co.uk/index.php/claims

MS Amlin

01245 396396

Please refer to your policy wording

https://www.msamlin.com/en/index/claims-service.html

Nationwide Broker Services

Please refer to your policy wording

N/A

NIG

Please call Lumley Insurance

Out of hours: 01732 520 270

https://www.nig.com/claims

Oak Underwriting

0333 456 7004

Out of hours: 0330 303 1830.

Please refer to your policy wording

https://www.oak-underwriting.co.uk/products/home/make-a-claim

Pen Underwriting

0344 856 1193

Out of hours: 03330 100 790

Please refer to your policy wording

https://www.penunderwriting.co.uk/Claims

PJ Hayman Travel

02392 419 020

https://www.pjhayman.com/claims/

Playle Russell Special Risks

01794 830055

Please refer to your policy wording

https://www.playlerussell.com/contact-playle-russell/

Plum Underwriting

0345 013 0725

Please refer to your policy schedule

https://www.plum-underwriting.com/contact-us/

Property Protector

Please refer to your policy schedule

https://www.property-protector.co.uk/claims-information/

Renovation Underwriting

0333 358 0006

N/A

RSA

Please call Lumley Insurance

N/A

SJL Insurance Services

Please refer to your policy wording

N/A

Towergate Underwriting

Please refer to your policy wording

https://www.towergateinsurance.co.uk/claims

Zurich Insurance

0800 096 9999. (outside the UK +44 162 588 6994)
Legal protection: 0117 933 0621
Home assistance: 0800 328 3306
Cyber assistance: 0330 102 8215

Please refer to your policy wording

https://www.zurich.co.uk/insurance/make-a-claim